Corrections

How to request a correction

Email hello@balboalocal.com with “Correction” in the subject line. Tell us the story, what you believe is wrong, and, if you can, a source that shows the correct information. You can also use the “Help us out, Newport.” box at the end of any story.

What we do

• Corrections. If a story contained a factual error, we fix it and add a note at the end of the story explaining what was corrected and when. We do not quietly change facts.
• Clarifications. If a story was accurate but could be misunderstood, we may add a clarification.
• Updates. When a story develops after publication, we may add new information and note that the story was updated.
• Minor fixes. Spelling, grammar and formatting fixes that do not change meaning may be made without a note.

Removing stories

We do not remove or “unpublish” stories because they are unflattering, embarrassing or out of date. The record of what happened stays public, and we would rather add an update or correction. We will consider removing a story, or removing a person’s name from it, only in rare cases: when the law requires it, when there is a credible threat to someone’s safety, or when a story names a private person, such as a minor or someone whose minor charge was later dismissed, and keeping their name serves no continuing public interest. To ask, email hello@balboalocal.com with “Removal request” in the subject line and explain why. An editor decides, and we may add an update instead of removing anything.

We aim to respond to correction requests within two business days, and to correct confirmed errors as soon as we can.